Got Questions?

Print & Painting Quality

Will an original watercolour fade over time?

Technological developments in watercolours in the last 20 years mean that the majority of watercolour pigments I use are no more likely to fade than oil paints. I always recommend that original paintings are framed with UV protective glass as well. So you can be confident your original painting will not fade in the slightest for generations.

How are the Limited Edition Prints produced?

Anna’s original watercolours are scanned and high resolution and the digital file is then printed by a specialist Fine Art Printing company who use the Giclée process and top quality archival inks.

The Giclée printmaking process does not use copper or aluminium plates like the traditional lithographic printing process, instead the image is sprayed onto the paper at the rate of one million droplets of ink per second giving an apparent visual resolution of over 1800 dpi (dots per inch).

This technique, although slow, produces prints that are rich in colour, with a flawless velvety texture that matches the feel of the original.

Non-yellowing conservation quality smooth watercolour paper is used for the prints.

How good is the print quality?

The prints are produced by a specialist fine art printer. Printed onto the highest quality acid-free archival watercolour paper, and using only very specialised inks, the prints have the remarkable colour saturation and continuous tone characteristics one would expect of an original painting. In fact, distinguishing one from an original can be very difficult, even to the expert eye. The printer is a member of the Fine Art Trade Guild.

Will my print fade over time?

The inks are of the highest light-fast standards. The ink and paper combinations used meet the light-fastness standards of both the Fine Art Trade Guild’s blue wool scale and those of Wilhelm Imaging Research in America. If your print will spend many hours every day in direct sunlight you may want to consider framing it with UV protective glass.

Should I frame my print with UV protective glass?

If your print will spend many hours every day in direct sunlight you may want to consider framing it with UV protective glass called Conservation Glass. Conservation Glass acts as a sunscreen for artwork, blocking most harmful light rays and helps protect framed pieces, keeping them fresh and attractive for years longer than regular glass.

What is a Certificate of Authenticity?

The larger prints come with a certificate which provides the title and edition number. Ask your framer to attach this to the back of the frame to keep the details with the print.

Buying

What forms of payment does Artday accept?

We are accepting payment with Visa, Mastercard & American Express. All credit cards used for payment must have a valid billing address.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.

How do I check the status of an order?

When you place an order you will receive a confirmation email and then a second email when your order is dispatched. You can contact us anytime via the Contact page to check its status.

Shipping & Return

Delivery times

Prints are often printed to order so please allow 14 days for delivery for unframed prints and 28 days for framed prints (in the UK).

If you need the print before that, please use the Contact Form to let us know and we’ll hurry things along!

Gift items (cards, prints & mini prints) are dispatched twice a week, so you should receive them within a week (in the UK)

Delivery prices

Delivery is FREE within the UK. International delivery charges* will be calculated on the size and weight of the print/s. You will be able to see these charges before you proceed to the payment pages.

*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.

Delivery carriers

We use Royal Mail, including the Special Delivery and International Signed-For service that require a signature on delivery.

Please be aware of the possible difficulties encountered when not receiving delivered goods in person.

For framed prints a courier service is used, again requiring signature.

Please note: unfortunately, we are unable to deliver goods to BFPO or PO Box addresses.

Returns

We want you to be totally satisfied with your purchase. If you’re not, for whatever reason, just let us know within 7 days of receiving it.

You can then return it to us using the original packaging and, once we receive it back safe and sound, we will refund you in full for the artwork (less P&P), or you can choose another piece to replace it.

Please note – framed work is more difficult and expensive to return so if you have reservations about the picture you’re looking to purchase, we suggest you buy it unframed so you can check it ‘in situ’ before you have it framed.

Account

Why should I register before making a purchase?

Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.

How do I change my email settings?

To change your connected email address or change your email notifications, follow the steps below:

On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from Anna Mason.

I forgot my password, how can I get a new one?

It happens to the best of us. Go to this page so you can set a new one.

Privacy & Policy

Safety of the website

This website and Anna Mason Art Ltd take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to UK and EU laws and requirements for user privacy.

Information Collected and How it's used

When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, delivery address, and credit card number. We will use this information to fulfil the order you place and to communicate with you about it. We do not store credit card numbers, they are held securely by Stripe, our payment processor.

Anna Mason Art Ltd collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Anna Mason Art Ltd uses your information for four purposes: (1) to fulfil the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, Anna Mason news and new products if you have signed up to our newsletter and (4) to understand the shopping habits of our customers to better serve them in the future.

We keep your data safe and would never sell this data.

Anonymised information about your computer hardware and software may be automatically collected by us. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the AnnaMasonShop.com website.

Use of Cookies

This website uses cookies to improve and personalise your experience by remembering you or your preferences during your visit(s) to the site.

If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site. Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the websites you visit.

This website also uses cookies from Google Analytics in order to measure the most popular pages of the site so that we can improve our products and services. You can opt out and find out more from Google direct here.

Children Under Thirteen

We do not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

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